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Refunds
The Optty WooCommerce integration allows you to trigger a refund which will send the APM the refund notification to return whatever the customer has paid and to cancel any upcoming installments.
You can do this on the WooCommerce orders page. Click [Orders] in the WooCommerce section on the left hand menu and select the order you need to do a refund on. Then click the [Refund] button at the bottom of the Products section on the Order page.
ii. Select the particular order that you would like to refund and click on the refund button at the bottom of the item details section.
A new menu will appear which allows you to enter the amount to refund and, optionally, put in a reason for the refund. You can then click the [Refund via Optty], which will then trigger the refund with the APM provider.
You can then verify that the refund has been processed correctly in the UPP portal.
Last modified 3mo ago