> For the complete documentation index, see [llms.txt](https://docs.optty.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optty.com/platforms/bigcommerce/refunds.md).

# Refunds

The Optty BigCommerce integration allows you to trigger a refund which will send the APM the refund notification to return whatever the customer has paid and to cancel any upcoming installments.

You can do this on the BigCommerce orders page. Click **\[Orders]** in the BigCommerce admin on the left hand menu and under the **Action** menu of the order you need to do a refund on, choose **Refund**.

![](https://content.gitbook.com/content/fCUCEi1845pQGMcbjae6/blobs/J32AcoR17vixdD83aCoM/image.png)

On the next page, choose whether you want to refund individual items (partial refund) or refund the entire order (full refund). Then click **\[Continue]**

![](https://content.gitbook.com/content/fCUCEi1845pQGMcbjae6/blobs/XJz8gLOPZriAnjcTOlEo/image.png)

Finally, select the option to refund it to the Optty integrated payment method and click on \[Confirm Refund] to execute the refund.

You can then verify that the refund has been processed correctly in the UPP portal.