> For the complete documentation index, see [llms.txt](https://docs.optty.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optty.com/platforms/bigcommerce/refunds.md).

# Refunds

You can do this on the BigCommerce orders page. Click **\[Orders]** in the BigCommerce admin on the left hand menu and under the **Action** menu of the order you need to do a refund on, choose **Refund**.

![](/files/R0N1or8PxDZm9e02pITC)

On the next page, choose whether you want to refund individual items (partial refund) or refund the entire order (full refund). Then click **\[Continue]**

![](/files/UXdhQdIOqB1MsbHpnBRY)

Finally, select the option to refund it to the Optty integrated payment method and click on \[Confirm Refund] to execute the refund.

You can then verify that the refund has been processed correctly in the UPP portal.