The Optty BigCommerce integration allows you to trigger a refund which will send the APM the refund notification to return whatever the customer has paid and to cancel any upcoming installments.

You can do this on the BigCommerce orders page. Click [Orders] in the BigCommerce admin on the left hand menu and under the Action menu of the order you need to do a refund on, choose Refund.

On the next page, choose whether you want to refund individual items (partial refund) or refund the entire order (full refund). Then click [Continue]

Finally, select the option to refund it to the Optty integrated payment method and click on [Confirm Refund] to execute the refund.

You can then verify that the refund has been processed correctly in the UPP portal.

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