# User Impersonation (Login As)
The **Login As** feature allows a higher-tier account to impersonate a user on a lower-tier account, giving full access to that account's dashboard. A Grandparent can log in as a Parent user; a Parent can log in as a Merchant user. Use this feature for troubleshooting, configuration, and account management on behalf of partners or merchants.
> ⚠️ **Active impersonation:** While logged in as another user, all actions you take are performed as that user. Be careful when making changes.
> 🔒 **Access scope:** A Grandparent can impersonate Parent users. A Parent can impersonate Merchant users. You cannot impersonate a user at your own tier or higher.
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### 1. Open the Management Page
Navigate to **Partners Management** in the left sidebar to impersonate a Partner user, or **Merchants Management** to impersonate a Merchant user.
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### 2. Open the Manage Users Modal
Locate the Partner or Merchant row and click **Manage Users** in the Actions column.
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### 3. Click Login As
The **Manage Users** modal opens, showing the list of users for that account. In the **Actions** column, click **Login As** next to the user you want to impersonate.
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### 4. Confirm the Impersonation
A confirmation dialog appears: **"Impersonating \[User Name]"**. Review the message confirming which user profile and dashboard you will be redirected to. Click **Yes** to proceed.
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### 5. Access the Impersonated Dashboard
The system switches you to the impersonated user's dashboard. The header updates to display **Partner Name: \[Partner Name]** (or **Merchant Name** for Merchant accounts). A persistent yellow banner appears at the bottom of the screen:
> **"Your original account is \[Your Name] — Exit this view"**
This banner remains visible for the duration of your session.
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## Exiting Impersonation
To return to your original account at any time, click **Exit this view** in the yellow banner at the bottom of the screen.
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