> For the complete documentation index, see [llms.txt](https://docs.optty.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.optty.com/partner-onboarding-docs/onboarding-via-portal/partner-hierarchy-overview.md).

# Partner Hierarchy Overview

Optty uses a three-tier account hierarchy to organise the relationships between resellers, partners, and end businesses. Understanding this structure is important before onboarding new accounts or configuring access.

**Grandparents** are typically whitelabel resellers. They sit at the top of the hierarchy and are responsible for onboarding and managing Partner accounts beneath them. Optty's platform may be presented under a Grandparent's own branding.

**Parents** manage one or more Merchant accounts. They can configure payment methods and users on behalf of their merchants, and can impersonate merchant users directly via the Login As feature. **Merchants** are the end businesses that accept payments through Optty.

| Tier        | Manages                              |
| ----------- | ------------------------------------ |
| Grandparent | Parents and Merchants                |
| Parent      | Merchants                            |
| Merchant    | Payment Methods, Integrations, Users |

Each tier supports multiple users with configurable permissions. For setup instructions, see the pages below.

* [Onboarding a Parent](broken://pages/a4d1931f110a384e306533b103fccc60388ac3cb)
* [Onboarding a Merchant](broken://pages/a53f7aded075955fdf168e39261da13320a7ab99)
* [Onboarding a User](broken://pages/77555e0cdbf815d19c95eb1bc6dc3b1d1aa42b9c)
* [User Impersonation (Login As)](broken://pages/2c20d2c47cd7e74e7aedb7d4ef0fe5e99b27873c)